Privacy Policy

Last updated: 14 July 2026

1. Introduction

Welcome to ReFound ("we", "our", or "us").

Your privacy is important to us. This Privacy Policy explains what information we collect, why we collect it, and how we use it when you visit getitrefound.com or use ReFound tags and kits.

By using our website or services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following information:

Information you voluntarily provide

  • Email address (waiting list, checkout, kit activation, or support requests).
  • Item names you assign to your tags during kit activation (optional).
  • Finder contact details when someone scans your tag and chooses to leave their name, email, phone, or message.

Information collected when a tag is scanned

When someone scans a ReFound tag, we may record:

  • The tag identifier (not your personal name unless you chose an item label).
  • Approximate country (from IP geolocation).
  • Browser user agent (truncated).
  • Date and time of the scan.

Finders do not see your contact details. Owners are notified by email when their tag is scanned.

Information collected automatically

When you visit our website, our servers may automatically collect technical information including:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Date and time of requests
  • Requested pages
  • Basic diagnostic and security logs

These logs are collected to operate, protect, and improve our website.

3. Why We Collect Your Information

We use your information to:

  • Provide access to our website and ReFound tag services.
  • Process orders and kit activation.
  • Notify kit owners when their tags are scanned.
  • Pass finder contact details to the relevant owner when a finder chooses to share them.
  • Manage our launch waiting list and send product updates.
  • Improve the performance and reliability of our services.
  • Detect abuse, fraud, bots, or security incidents (including rate limiting and verification checks).

4. Legal Basis (GDPR)

If you are located in the European Economic Area (EEA), we process your data under the following legal bases:

  • Consent – when you voluntarily provide your email address.
  • Legitimate Interest – to operate, maintain, and secure our website.

5. Data Retention

We retain your information only for as long as necessary to:

  • manage the waiting list and product orders;
  • operate tag scan notifications and finder contact relay;
  • communicate updates regarding ReFound;
  • comply with legal obligations;
  • maintain the security of our systems.

You may request deletion of your personal information at any time.

6. Data Sharing

We do not sell your personal information.

We may share limited information with trusted service providers that help us operate our website.

Currently these include:

  • Cloudflare – website delivery, performance, security, DDoS protection, and bot verification (Turnstile).
  • Resend – transactional email delivery (scan alerts, finder contact notifications, order-related messages).

These providers process data only as necessary to provide their services.

7. International Transfers

Some of our service providers may process data outside your country of residence.

Where required, we take reasonable steps to ensure appropriate safeguards are in place for international data transfers.

8. Your Rights

If you are located in the European Union or the European Economic Area, you have the right to:

  • Access your personal data.
  • Correct inaccurate information.
  • Request deletion of your data.
  • Restrict processing.
  • Object to processing.
  • Request data portability.
  • Withdraw your consent at any time.

To exercise any of these rights, please contact us using the email below.

9. Security

We implement reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction.

However, no method of electronic transmission or storage is completely secure.

10. Children's Privacy

Our website is not intended for children under the age of 16.

We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be published on this page together with the revised "Last updated" date.

12. Contact

If you have any questions regarding this Privacy Policy or your personal information, please contact us at:

Email: GetItRefound support

Thank you for visiting ReFound.